The customer support that you will get from your hosting provider is really important, no matter if you have pre-sales questions and you're not a client yet, or you have some technical problem with a current account. Timely and clear info regarding a question or an issue will save you a lot of time and efforts, not mentioning that this could often be a proof that you're ordering from a real website hosting provider not from some reseller. When you get a hosting account through a company that doesn't own its servers and it can't access them immediately, it is likely that you'll wait for a day or two in order to receive a response to your question, therefore your sites may stay offline for ages. However, a supplier which provides different means of communication and has a technical support staff that is available all the time will assist you to right away and help you minimize or fully avoid any kind of downtime and prospective losses.

24/7 Customer Support in Hosting

The customer and tech support services for our hosting plans are round-the-clock, so you can forget about waiting for a few days in order to receive assistance. If you are not our client yet, you can call us, chat with an agent or send an e-mail. If you do have an account, you'll be able to open a support ticket in addition to the other three methods of contact. You can pick the most suitable way to contact us based on where you are or what hardware you are using. We can easily assist you for more or less any webhosting-related question that you may have or problem that you may encounter and even if you get in touch with us during the weekend or on official holidays, we shall be available 24/7. For more technical or time-consuming problems you could open a support ticket, but even then the maximum response time will never exceed one hour.

24/7 Customer Support in Semi-dedicated Hosting

You will be able to try our support services even before you buy a semi-dedicated server account from our company since we have phone and online chat support for pre-sales, billing and common queries. Our agents can assist you to select the right plan or offer you info about our servers, in order to confirm whether the system requirements for your web sites are met. If you are an active customer, you also have the option to get in touch with us via email or via our ticketing system, which is accessible via the Hepsia web hosting Control Panel. We guarantee that any time you employ any of these 2 ways of contact, you will get a reply within less than 1 hour and that’s 24/7, including weekends and public holidays. In case you've employed the website hosting services of other suppliers, even large ones, you're able to compare the reply time since it often takes a full day for them to take care of a ticket.

24/7 Customer Support in VPS Hosting

If you rent a Virtual Private Server from us, you can get in touch with us 24/7 for every server-related issue or fordifferent problems and questions associated with the pre-installed software your server comes with. If you have not purchased your virtual private server package yet, you are able to find out more information about our services by giving us a telephone call or by using the live chat service. For more technical issues, you should send an e-mail or open a trouble ticket from your billing Control Panel and you'll receive support within less than 1 hour regardless of the time of the day, even on holidays and weekends. The typical response time normally doesn't extend past half an hour. In case you'd like to have assistance for third-party software, you're able to reap the benefits of the Managed Services upgrade which you can include to every single VPS plan and our administrators will assist you with any installation or troubleshooting issue you may have experienced.

24/7 Customer Support in Dedicated Web Hosting

We know how important it is to have timely support in general, let alone when you run a whole server, so each and every dedicated server that we supply comes with 24/7 support with one-hour reply time warranty whatever the matter. This service is free of cost for any type of issues with your server or the software that was installed from our admins during the setup, so you can contact us as many times as you wish, even during holidays. You can either open a trouble ticket from the billing area or you could send an email, and the actual answer time for either rarely exceeds 30 minutes since we have admins available 24x7. If you want general information about our servers or you have any kind of billing question/issue, you may also call one of the local phone numbers we have on 3 different continents or you may take advantage of our live chat service and speak with an agent online. For third-party software assistance, we provide a Managed Services upgrade, which you can include to your server plan through the billing Control Panel.