A ticketing system is the most widely used means of correspondence that hosting providers offer to their customers. It’s typically part of the billing account and is the easiest way to tackle an issue that takes a certain amount of time to examine or that has to be forwarded to a server admin. Thus, all comments given by either side will be kept in the same place in case somebody else wants to work on the given issue and the information already exchanged in the ticket will be accessible to all parties. The disadvantage of deploying a ticketing system with most hosting platforms is that it is separate from the web hosting Control Panel, so you’ll need to sign in and out of no less than 2 accounts to accomplish a certain procedure or to contact the company’s technical support staff. If you wish to manage a couple of domains and each one of them is hosted in a separate account, you’ll need to use even more accounts simultaneously. It may also take a substantial period of time for the hosting provider to reply to your ticket.

Integrated Ticketing System in Hosting

With a hosting from us, you will never have to sign out of your account. Our ticketing system is built into the Hepsia Control Panel, which is used to manage your entire online presence. You can quickly access any trouble ticket whilst browsing through your files or modifying various account settings. The ticketing system is being monitored 24x7x365 by our help desk staff members and the response time is maximum sixty minutes, but it rarely takes more than 20 minutes to get help. In contrast with some other web hosting companies, we do not charge more for using the ticketing system, so you can touch base with us as often as you wish and ask for info in regards to any technical or billing issue. In addition, you can read a collection of help articles, which will help you tackle the most commonly faced problems on your own.

Integrated Ticketing System in Semi-dedicated Hosting

We find it more efficient to manage everything in one single place, which is why we’ve integrated a ticketing system into the custom-built Hepsia hosting Control Panel, which is offered with every single semi-dedicated server package. This will enable you to handle the correspondence with our customer support staff along with your data, so you won’t need to remember additional login credentials for another admin dashboard. You will be able to post a new ticket or to track the status of an old one with no more than a few clicks of the mouse whilst you’re browsing the files hosted in your semi-dedicated account. Additionally, you can look through older tickets using an intelligent search option or take a look at applicable help articles, which offer solutions to commonly confronted problems. The built-in trouble ticket system is closely monitored 24x7x365 with the maximum ticket response time being just one hour, so there will always be someone to assist you.